Customer Service Executive
Job Description
HRSI is looking for candidates for the role of" Customer Services (Customer Services / Customer Queries)" for one of the E-commerce clients based in Karachi.
Education: Inter (Fresh Can also apply) Experience: at least 6 months at any call center.
CONTRACT: Contractual Period: Regular / extendable on performance-based.
(Note): fluent in English / Communication skills. Communication, Education; Initiative; Problem-Solving
Responsibilities / Job Description:
- Communicate effectively with customers and sellers and prospects via voice.
- Direct customers/sellers to product information resources, including those available on the Internet.
- Able to understand sellers' requirements and work with them accordingly to assist in closing the Transaction.
- Learn products in order to provide the most accurate responses to customers/sellers.
- Provide exceptional service as you respond to questions.
- Respond to customers/sellers in an expected timely manner and can manage multiple chats at a time.
- Handle problems of the customers/sellers.
- Work and communicate with cross-functional teams to ensure user queries are resolved in a short turnaround time.
- Should be able to work in a fast-paced and busy environment.
- Follow pre-defined SOPs (Standard Operating Procedures) and policies.
Skills
Job Details
Industry:
Functional Area:
Total Positions:
10 Posts
Job Shift:
First Shift (Day)
Gender:
No Preference
Age:
20 - 35 Years
Minimum Education:
Intermediate/A-Level
Career Level:
Entry Level
Minimum Experience:
Less than 1 Year
Apply Before:
Oct 01, 2022
Posting Date:
Aug 30, 2022
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